Refund policy

Returns & Refunds

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging where applicable. You'll also need your receipt or proof of purchase.

To start a return, please contact us at support@keebstech.co.uk before sending anything back. If your return is accepted, we'll provide instructions on how and where to return your item.

Please do not send products back to the address shown on the original parcel unless we specifically instruct you to do so. Returns sent without first contacting us may not be accepted or may significantly delay your refund.

You can contact us about any return at support@keebstech.co.uk.

Return shipping

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by law.

If an item is faulty, damaged, incorrect, or not as described, please contact us and we will work with you to resolve the issue. Where applicable, Keebs&Tech will cover reasonable return costs for faulty or incorrect items.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, incorrect or not as described. Please include your order number and, where appropriate, photographs showing the issue so that we can assess it and resolve the problem.

Nothing in this policy affects your statutory rights.

Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@keebstech.co.uk. We will try to cancel the order before fulfilment, although we cannot guarantee cancellation once processing or dispatch has begun.

This does not affect any statutory cancellation rights you may have.

UK cancellation rights

If you are a UK consumer purchasing online, you may have a statutory right to cancel your order within 14 days after receiving the goods, subject to applicable exceptions. After notifying us of your cancellation, you generally have a further 14 days to return the goods.

You may handle the goods only as necessary to establish their nature, characteristics and functioning. We may be entitled to reduce a refund where the value of the goods has been diminished as a result of handling beyond what would reasonably be permitted in a shop.

Our voluntary 30-day return policy is offered in addition to your statutory rights and does not replace or limit them.

Exceptions / non-returnable items

Certain products may not be eligible for change-of-mind returns where an exception applies under applicable consumer law, including certain personalised or custom-made goods.

Please contact us if you have questions about whether a particular product can be returned.

Gift cards cannot normally be returned unless required by law.

Sale items

Sale or discounted items remain subject to your statutory consumer rights. Unless a specific lawful exception applies, purchasing an item at a discounted price does not remove your rights where an item is faulty or not as described.

Exchanges

If you'd like a different product, please contact us. In most cases, the simplest option is to return the original item and place a new order once the return has been accepted.

Refunds

We'll notify you once we've received and inspected your return and let you know when your refund has been processed.

Approved refunds will be made to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Where statutory cancellation rights apply, refunds will be processed within the timeframes required by applicable consumer law.

If you believe your refund is overdue, please contact us at support@keebstech.co.uk.